Welcome Centre
The Welcome Centre Kiel Fjord offers information on tourism, events, sights and accommodation. Your guide to Kiel Sailing City and also a digital experience, information and accommodation centre with catering facilities in the Welcome Café.
Opening hours
Mon-Fri: 9.30 am - 6 pm
Sat: 10 am - 4 pm
Address
Stresemannplatz 1-3
24103 Kiel
Contact us
Tel: 0431/679100
E-mail: info (at) kiel-marketing.de
Phone availability
Mon.-Fri.: 9 a.m. - 6 p.m.
Sat.: 9 a.m. - 4 p.m.
Sun. + public holidays: 10 a.m. - 2 p.m
On Saturday 6 December, 13 December and 20 December the Welcome Centre is open from 10:00 to 18:00.
On Christmas Eve the Welcome Centre is open from 09:30 to 13:00 and on New Year's Eve from 10:00 to 13:00
Service and personal advice
Advice, ticket sales & souvenir shop
In the Welcome Centre you can get detailed personal advice, make bookings and shop for great items. Our souvenir shop offers attractive maritime gift ideas! In addition to classic souvenirs, we offer many high-quality, original products, many of which are "made in Kiel".
Use our self-collection service: Order your desired items conveniently in the online shop and enter "self-collection" in the order process. You save the shipping costs and collect the goods directly from our Welcome Centre in Kiel city centre.
Welcome Café
Tourist Information Heikendorf
Information material
Online shop
1. December 2025 until 28 February 2026
Kiel winter aid for people in need
Once again this winter, we would like to set an example of humanity and support people who are in need of help. Pack a parcel with durable food or small everyday items and hand it in at the Welcome Centre Kieler Förde. Every donation helps to make winter a little easier and warmer for those in need.
The Welcome Centre from the inside
Equipment
High-quality, sustainable and environmentally friendly materials were used for the entire Welcome Centre. For example, elaborately refurbished wooden planks from old dismantled jetties serve as seating and emphasise the maritime ambience.
Media bug
In the Media Bug you can follow a virtual cruise on the Kiel Fjord or experience Kiel in 3D.
Objects of art
Whether pop-up furniture in the shape of an iceberg or a whale over 5 metres tall made of wood - there is a lot to discover in the Welcome Centre.
Ticket sales
The Welcome Centre Kieler Förde is also your first port of call for purchasing event tickets. From now on, you can purchase your tickets for all the hottest events and secure your seat via our advance booking office. Whether it's a thrilling concert, an exciting sporting event or a captivating theatre play - this advance booking office is your point of contact for all your ticket needs.
Approach
The Welcome Centre Kieler Förde is located in the heart of Kiel and is easy to reach by public transport, car and bicycle.
Bus
If you are travelling by bus, the bus stops Andreas-Gayk-Straße and Ziegelteich are in the immediate vicinity.
Tip: Use the Nah-Sh app for an uncomplicated journey.
Railway
The Welcome Centre is directly in line of sight when you leave the main entrance of the main station. Walk approx. 500m in the direction of the city centre to Stresemannplatz.
Tip: Use the Nah-Sh app for an uncomplicated journey.
Bicycle
Bicycle racks are available. You can also use the SprottenFlotte bike sharing service. The first 30 minutes are free of charge.
Car
From Kaistraße you have access to the car park behind our building. This will take you directly from the car park to our Welcome Centre and you can continue your visit to Kiel after a stopover. You can find more information about car parking here.